بِسْمِ اللَّهِ الرَّحْمَٰنِ الرَّحِيم  |  Bismillāhir-Raḥmānir-Raḥīm السَّلَامُ عَلَيْكُمْ وَرَحْمَةُ اللَّهِ وَبَرَكَاتُهُ  |  Assalāmu ‘Alaikum wa Raḥmatullāhi wa Barakātuh

Cancellation & Refund Policy

Last Updated: July 2026  ·  FAKT Impex Inc. (Registration No. LL18894), Labuan, Malaysia

Important: Qurban Africa services involve livestock procurement, field allocation, payment verification and time-sensitive religious scheduling. Refund decisions must balance customer fairness with the operational reality that animals may already be purchased, assigned, transported, slaughtered or distributed.

1. How to Request a Cancellation

All cancellation requests must be submitted in writing by email to info@qurbanafrica.com, through your customer dashboard where available, or by official WhatsApp. Please include your order number, customer name, payment method, reason for cancellation and any payment proof.

2. Cancellation Deadlines

  • Annual Qurbani / Udhiyah: Cancellation requests should reach us at least seven (7) days before the first day of Eid al-Adha. After livestock is procured, allocated, scheduled or slaughtered, cancellation may not be possible.
  • Aqiqah, Sadaqah Sacrifice and Nazar / Votive Sacrifice: Cancellation requests should reach us at least three (3) days before the scheduled sacrifice date. Shorter-notice requests may be declined if procurement or field allocation has already started.
  • Zakat / Donation items: If funds have not yet been disbursed, allocated or used, we may review a correction or refund request. Once funds are allocated or distributed, refunds may not be available.

3. Refund Eligibility

A refund may be considered where payment was made but the order has not been procured, allocated, executed, distributed or otherwise materially processed. Refund eligibility depends on service type, timing, payment status, operational progress and whether third-party costs have already been incurred.

4. Non-Refundable Situations

  • The sacrifice has already been performed.
  • Livestock has been purchased, assigned, transported or reserved in your name and cannot reasonably be reallocated.
  • The request is made after the stated cancellation window.
  • The issue concerns natural differences in animal size, breed, colour, horn shape or exact weight, provided the animal meets the applicable service requirements.
  • Proof photos/videos are delayed due to rural internet, device failure, weather, field safety, privacy or logistics, provided the service was completed.
  • You provided incorrect contact details and did not receive updates.
  • A chargeback is started without first contacting us and allowing reasonable time to investigate.

5. Gateway, Bank and Currency Fees

Approved refunds are normally issued for the net amount that Qurban Africa received and can return. Payment gateway fees, bank charges, transfer fees, card network fees, international transaction fees and currency conversion differences may be non-refundable if retained by third-party providers.

6. Duplicate, Mistaken or Overpayment Cases

If you accidentally pay twice, pay the wrong amount, or place a duplicate order, contact us immediately. If the extra amount has not been allocated or processed, we may refund or credit the excess amount after verifying records and deducting any non-refundable provider fees.

7. Name or Service Corrections

If the nominated name, intention, service type or contact information is wrong, contact us as soon as possible. We will try to correct it before field allocation. Corrections cannot be guaranteed after the order is assigned, scheduled or completed.

8. Failed, Pending or Abandoned Payments

If your online payment fails, is abandoned, remains pending, or is rejected by the payment provider, no paid order may exist until confirmation is received. Manual transfer orders are treated as unpaid until our team verifies the payment proof and bank receipt.

9. Processing Time

After a refund is approved, we will initiate it to the original payment method where possible. Bank and gateway processing may take approximately 7 to 21 working days or longer depending on the payment provider, issuing bank, country and currency.

10. Service Unavailability

If we are genuinely unable to fulfil the selected service due to total livestock unavailability, severe force majeure, regional restrictions, or an operational issue within our control, we may offer an alternative location/service, credit, reschedule or refund as appropriate.

11. Contact for Cancellation

Email: info@qurbanafrica.com
WhatsApp: Click to WhatsApp